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Open Enrollment Courses
Leadership Development Programs
Leadership Through People Skills |
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| Dates Offered: September 8-11 | December 8-11 | ||||
| $2,565 | $2,265 (2 or more registrants / same dates & organization) | ||||
Strong interpersonal skills are an essential component of successful leadership. Managers must
coach people to improve their
Competencies Addressed:
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Leading and Facilitating High-Performance Teams |
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| Dates Offered: April 1-3 | October 7-9 | |||
| $1,265 | $1,115 (2 or more registrants / same dates & organization) | |||
| When individuals become team leaders or multi-team facilitators, they must master a variety of
skills that allow them to resolve disputes, evaluate performance, and keep teams on the right
track. This program, taught in an experience-based workshop format, offers you a 360° view of teams
from the perspective of an organizational team member. Relevant to team leaders who wish to “
retool” and to managers who are just beginning the process, participants will practice skills that
enhance team performance in experiential learning situations and then receive direct feedback on
their personal performance.
Read more
Competencies Addressed:
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Supervisory Skills for New Supervisors |
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| Dates Offered: May 6-7 | October 21-22 | |||
| $995 | $895 (2 or more registrants / same dates & organization) | |||
| New supervisors assume an incredible amount of responsibility when people issues are thrust
squarely in their laps. With all that is at stake, the "sink or swim" approach is unacceptable.
This program is designed to enable the new supervisor to "swim" by taking the mystique, fear, and
uncertainty out of the supervisory challenge while enhancing their own personal productivity. This
experience builds a strong foundation for growth and effectiveness by creating confident, competent
supervisors. Participants receive a realistic perspective about their roles and responsibilities
and will employ new skills on the latest techniques in successful supervision.
Read more
Competencies Addressed:
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Critical Skills for Supervisors: Beyond the Basics |
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| Dates Offered: April 8-10 | September 23-25 | |||
| $1,265 | $1,115 (2 or more registrants / same dates & organization) | |||
| This program gives experienced supervisors advanced skills that will enable them to perform at
a higher level. Participants will conduct a self-analysis to find their strengths and weaknesses
and create a personal action plan for improvement. Participants will become better planners,
implementers, and problem solvers. Interviewing skills, learning how to resolve conflict more
effectively, and learning how to identify personalities in order to improve performance are the
building blocks of this unique experience. After learning practical real-world employment law,
supervisors will be able to correct behaviors that may lead to litigation against the individual
and/or the organization.
Read more
Competencies Addressed:
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Open Enrollment Courses
Business Skills Programs
Strategic Thinking and Analysis |
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| Dates Offered: March 17-19 | September 16-18 | |||
| $1,545 | $1,265 (2 or more registrants / same dates & organization) | |||
| Managers spend so much time coping with the day-to-day operations that they can fail to grasp
the larger organizational goals. This natural tendency prevents managers from making decisions that
are in the company’s larger and best interests. Managers must be able to assess how decisions and a
unit’s performance, fit into the “big picture” of an organizations goals and objectives. This
program focuses on the integration and coordination of operations, marketing, and finance that are
paramount to running a business unit. You will gain skills in understanding and anticipating future
market conditions, developing long-range strategies, and making multi-year financial projections,
all of which enhance the quality of managerial decisions.
Case studies and exercises will be used to provide hands-on strategic thinking and analysis experience. Read more Competencies Addressed:
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Finance for the Non-Financial Manager |
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| Dates Offered: April 22-24 | October 14-16 | |||
| $1,545 | $1,265 (2 or more registrants / same dates & organization) | |||
| Corporate restructuring has resulted in broadened responsibilities for many managers.
Consequently, financial concerns are an increasing part of the equation, even for those who don’t
have a financial background. With today’s increasing emphasis on quantitative measurement of
performance, it is virtually imperative that all managers understand the basics of financial
analysis. Participants are taught how to evaluate quantitative data and incorporate it into the
decision-making process.
Read more
Competencies Addressed:
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The Balanced Scorecard |
| Dates Offered: September 11-12 |
| $1,265 | $1,115 (2 or more registrants / same dates & organization) |
| The Balanced Scorecard is a widely used concept which helps managers at all levels monitor
results in their key areas. The Balanced Scorecard process was launched from an HBR article
entitled "The Balanced Scorecard – Measures That Drive Performance" and later by the best-selling
book
The Balanced Scorecard: Translating Strategy into Action. There’s nothing new about
using key measurements to take the pulse of an organization. What’s new is the process of
broadening the scope of the measures to include four key performance areas: 1.
Financial Performance; 2. Customer Knowledge; 3. Internal Business Processes; and
4. Learning and Growth. The Balanced Scorecard allows for the monitoring of
present performance but also tries to capture information about how well the organization is
positioned to perform well in the future. The Balanced Scorecard has proven equally effective for
corporations, nonprofits, and governmental agencies. In this two-day program you will learn
how to apply the basics of the Balanced Scorecard to your organization or operation and also how to
adapt the system to fit your specific needs.
Some of the benefits of using the Balanced Scorecard: • Focusing the whole organization on the few key things needed to create breakthrough performance • Helping to integrate various corporate programs, such as quality, re-engineering, and customer service initiatives • Breaking down strategic measures to local levels so that unit managers, operators, and employees can see what’s required at their level to roll into excellent performance overall. |
High Performance Coaching |
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| Dates Offered: May 27-28 | November 18-19 | ||||
| $1,545 | $1,265 (2 or more registrants / same dates & organization) | ||||
High Performance Coaching is a two-day program for managers and leaders that assists them in
the strategic skill of coaching.
Competencies Addressed:
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The Power of Negotiation |
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| Dates Offered: April 30-May 1 | October 15-16 | ||||
| $995 | $895 (2 or more registrants / same dates & organization) | ||||
Negotiating between competing interests is a routine part of every manager's work experience.
In any situation, whether you’re
Competencies Addressed:
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Advanced Negotiation |
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| Dates Offered: June 3-4 | |||
| $1,265 | $1,115 (2 or more registrants / same dates & organization) | |||
| Whether dealing with suppliers, demanding customers, or internal company dynamics, successful
negotiating is more than pulling tricks out of a bag. Although certain tactics are more effective
than others, negotiations are a framework of bargainer characteristics (such as listening ability)
and situational factors (power differences) combining to influence the negotiation process
(persuasion), which produces a certain outcome (profits, future deals). The advantage goes to the
negotiator who has a plan and is always aware of where he or she is in the negotiation process. In
this "MBA-level" skill-building workshop, participants will learn how to successfully manage the
negotiation framework. Negotiation by nature is experiential - the course includes case discussions
and simulations in a broad range of contexts, as well as negotiation skill assessment and
improvement tools. This program is for the individual who has experience in negotiation but wants
to take it to a higher level.
Read more
Competencies Addressed:
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Project Management |
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| Dates Offered: April 8-9 | October 28-29 | |||
| $995 | $895 (2 or more registrants / same dates & organization) | |||
| Project Management has been demonstrated to improve the chances of successfully completing work
efforts within the constraints of time, budget, and quality. While project management originated in
advance-technology areas, its usefulness extends well beyond its original engineering,
construction, and product development applications and has become essential for individual and
organizational productivity in today's business world. This two-day course prepares you to
immediately start to implement the principles and techniques of modern project management in your
business and work environment. You will learn to integrate the basic functions of project
management throughout the life cycle of a project; execute project planning, development,
implementation, and control techniques for successful project completion; and understand the
philosophy of modern project management and begin to think in project terms. This course should be
attended by project managers, project team members, executives, functional managers, and any
individuals involved with the planning, implementation, and control of projects.
Read more
Competencies Addressed:
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Time Management |
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| Dates Offered: April 15-16 | November 18-19 | |||
| $995 | $895 (2 or more registrants / same dates & organization) | |||
| Studies show that we are working harder and more hours than ever. What they don’t show is that
sometimes we aren’t working very smart, especially where time is concerned. Organizations have four
primary assets: money, people, equipment, and time. Time is the most elusive, yet managing it
efficiently is critical to personal and organizational success. This program teaches how to work
smarter, not harder. Research shows that poor time management is one of the leading causes of
stress. This hands-on program is about getting control of our time so we can accomplish the most
important things, have lower stress levels, and increase personal and organizational
productivity.
Read more
Competencies Addressed:
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Business as Unusual |
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| Dates Offered: February 19 | August 19 | |||
| $595 | $495 (2 or more registrants / same dates & organization) | |||
| Change is an individual, emotional, and psychological matter for each of us. The bigger the
organization and the bigger the scope of change, the more difficult it is to keep people focused on
their jobs and meeting the needs of both internal and external customers. This one-day seminar
focuses on successfully managing change and transition in the workplace. Participants will complete
a self-assessment instrument that will enable them to deal more effectively with stress and
conflict associated with change. Participants will also examine case studies of organizational
change efforts.
Competencies Addressed:
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Power of Emotional Intelligence |
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| Dates Offered: February 20 | August 20 | |||
| $595 | $495 (2 or more registrants / same dates & organization) | |||
| Emotional Intelligence is the capacity for recognizing our own feelings and those of others,
and for motivating and managing emotions effectively in ourselves and others. Emotional competence
is a learned capacity that contributes to effective performance in all aspects of life. Research
has shown that “EI” is an important predictor of success. Studies indicate that emotional
intelligence (EI) or emotional quotient (EQ) accounts for 15% to 45% of an individual’s success on
the job. In this one-day seminar, participants will gain the skills to insure they become
strong, emotionally intelligent leaders. They will develop the ability to recognize and positively
manage emotions in themselves, in others, and in groups. Participants will also explore
cutting-edge developments in leadership theory and practices that will enable them to apply
emotional intelligence to specific leadership situations.
Read more
Competencies Addressed:
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Writing with Impact |
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| Dates Offered: February 12 - 13 | |||
| $995 | $895 (2 or more registrants / same dates & organization) | |||
| Clarity and persuasiveness should be our primary concerns in contemporary business writing.
Telling people exactly what we intend to say and giving them convincing reasons to agree with us
are the keys to writing that gets the job done. Through them we create writing that has
impact. We won't have to write as many additional emails, letters, and reports - or make
numerous phone calls - because someone has misunderstood us or not been persuaded by what we have
said. When we reduce the amount of additional correspondence needed about a problem or a project,
we accomplish another important goal of effective business writing: brevity. Learning to use
descriptive writing and effective persuasion are the techniques through which we can write with
genuine impact.
Read more
Competencies Addressed:
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Advanced Writing with Impact |
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| Dates Offered: August 5 - 6 | |||
| $995 | $895 (2 or more registrants / same dates & organization) | |||
| Clarity and persuasiveness should be our primary concerns in contemporary business writing.
Telling people exactly what we intend to say and giving them convincing reasons to agree with us
are the keys to writing that gets the job done. Through them we create writing that has
impact. We won't have to write as many additional emails, letters, and reports - or make
numerous phone calls - because someone has misunderstood us or not been persuaded by what we have
said. When we reduce the amount of additional correspondence needed about a problem or a project,
we accomplish another important goal of effective business writing: brevity. Learning to use
descriptive writing and effective persuasion are the techniques through which we can write with
genuine impact.
Read more
Competencies Addressed:
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Behavioral Based Interviewing |
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| Dates Offered: April 29-30 | November 5-6 | |||
| $1,265 | $1,115 (2 or more registrants / same dates & organization) | |||
| Behavioral interviewing eliminates the time consuming and unproductive elements of traditional
interviews and concentrates on what really works. Your managers will conduct interviews that are
consistently accurate, efficient, and legally defensible. Plus, they give potential new hires a
favorable impression of your organization - essential in today’s competitive market. This
very interactive workshop provides a guide to understanding and implementing effective behavioral
interviewing techniques to identify top talent, improve your hiring ROI, and increase your
organization’s competitive edge in today’s labor market. The training is efficient and thorough,
with an interactive format that provides hands-on practice and feedback. Extensive video taping
will be used to improve interviewing skills.
Competencies Addressed:
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Open Enrollment Courses
Communication Skills Programs
Communication Strategies for Improving Performance |
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| Dates Offered: February 26-28 | June 23-25 | December 9-11 | ||||
| $1,545 | $1,265 (2 or more registrants / same dates & organization) | ||||
Strong communication skills are vital for improved performance in individuals, groups, and
organizations. In today’s rapid
Competencies Addressed:
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Advanced Communication Strategies |
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| Dates Offered: June 3-4 | December 2-3 | |||
| $1,265 | $1,115 (2 or more registrants / same dates & organization) Prerequisite: Completion of The Birkman Method® | |||
| In the Communication Strategies for Improving Performance program, we utilize
The Birkman Method® to guide the participant to greater self-awareness, resulting
in an understanding of how their unique communication styles can benefit an organization. We
accomplish this through classroom discussion and exercises, both in groups and individually. We
also provide hands-on, experiential opportunities to see the "Birkman colors" come to
life. This is a two-day "refresher" course that will build on this understanding. Day 1
will include a review of the Method and individual scores, followed with an in-depth look at
scoring combinations, and descriptors of people with different or opposing profiles. Day 2 will
include a one-on-one coaching session and group exercises designed to enhance communication and
general leadership skills. Special attention will be paid to spotting stress behaviors in others
and developing strategies to deal with that behavior. The outcome of this give-and-take is better
communications within the organization. This program will include hands-on exercises, case studies,
participatory discussions, and lecture.
Competencies Addressed:
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Assertiveness Training |
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| Dates Offered: March 25-27 | July 22-24 | December 2-4 | ||||
| $1,265 | $1,115 (2 or more registrants / same dates & organization) | ||||
Competencies Addressed:
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Developing Effective Presentation Skills |
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| Dates Offered: May 13-14 | |||
| $995 | $895 (2 or more registrants / same dates & organization) | |||
| These highly interactive, experiential two-day program provides participants the opportunity to
assess their current and typical communication styles and practice effective presentation skills,
with the goal of becoming a more relaxed and competent speaker. You will work toward those goals
with individual coaching and group experiences that reveal how to be assertive and influential. You
will learn the importance of trust and respect in building rapport and using communication to
persuade and reach agreement. Participants will learn tips and techniques for presenting
information and ideas to large and small groups. By the end of the second day every past
participant has remarked on his or her lessened fear and increased confidence. Our program in
September 2005 was rated 5.0 on a 5-point scale, the highest evaluation our instructors can
receive.
Read more
Competencies Addressed:
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Advanced Presentation Skills |
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| Dates Offered: November 12-13 | |||
| $995 | $895 (2 or more registrants / same dates & organization) | |||
| These highly interactive, experiential two-day program provides participants the opportunity to
assess their current and typical communication styles and practice effective presentation skills,
with the goal of becoming a more relaxed and competent speaker. You will work toward those goals
with individual coaching and group experiences that reveal how to be assertive and influential. You
will learn the importance of trust and respect in building rapport and using communication to
persuade and reach agreement. Participants will learn tips and techniques for presenting
information and ideas to large and small groups. By the end of the second day every past
participant has remarked on his or her lessened fear and increased confidence. Our program in
September 2005 was rated 5.0 on a 5-point scale, the highest evaluation our instructors can
receive.
Read more
Competencies Addressed:
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