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We offer two innovative certificate programs for supervisors and managers that build better performance across a full spectrum of management skills. The First-Level Management Certificate Series is specially designed for supervisors who work in the front lines of their organizations. The Mid-Level Management Certificate Series is for managers with more than three years experience, are in mid-level positions, and may have profit-and-loss responsibilities.
Below are detailed descriptions of our programs for 2009.
Certificate Programs
Courses within each Certificate Program will focus on specific topics of critical importance, expand business and interpersonal skills, and provide practical experience. Each is designed to enhance performance across a full spectrum of management skills and accelerate the fundamental competencies required to become a strong, effective, and educated leader. Courses may be taken without enrollment in a Certificate Program; however, each course is substantially discounted for those who do enroll. Courses are listed below in recommended order. Organizations enrolling 10 or more participants will receive additional discounts. In addition, each Certificate Program can be developed and customized to fit the needs of your organization.
• The First-Level certificate requires 5 foundation courses while the Mid-Level certificate requires 4 foundation courses and 2 electives
• Participants have 36 months to earn a certificate
• Participants may exempt any course they have completed within the last three years
• The fixed prices for the certificate programs provide a substantial discount off regular pricing and enable you to lock in a three-year
training budget
The First-Level Management
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Mid-Level Management
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WHO SHOULD ENROLL? COST Certificate Program Price: $5,760 |
WHO SHOULD ENROLL? FOUNDATION COURSES ELECTIVE COURSES (Choose two of the following.) |
Open Enrollment Courses
First-Level Management Development Programs
Supervisory Development |
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| Dates Offered: May 4-7, 2009 | November 2-5, 2009 | |||
| $1950 | $1750 (2 or more registrants / same dates & organization) | |||
| This four-day program is an overview of supervisory roles. It begins with the role of the supervisor, and addresses leadership styles, managing performance, effective communications as well as providing valuable legal insight. Competencies Addressed:
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Leading and Facilitating High-Performance Teams |
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| Dates Offered: April 28-30, 2009 | October 27-29, 2009 | |||
| $1390 | $1250 (2 or more registrants / same dates & organization) | |||
| When individuals become team leaders or multi-team facilitators, they must master a variety of skills that allow them to resolve disputes, evaluate performance, and keep teams on the right track. This program, taught in an experience-based workshop format, offers you a 360° view of teams from the perspective of an organizational team member. Relevant to team leaders who wish to “retool” and to managers who are just beginning the process, participants will practice skills that enhance team performance in experiential learning situations and then receive direct feedback on their personal performance. Read more Competencies Addressed:
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Assertiveness Training |
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| Dates Offered: May 12-13, 2009 | December 1-2, 2009 | ||||
| $1390 | $1250 (2 or more registrants / same dates & organization) | ||||
Competencies Addressed:
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The Power of Negotiation |
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| Dates Offered: March 24-25, 2009 | September 29-30, 2009 | ||||
| $1100 | $995 (2 or more registrants / same dates & organization) | ||||
Negotiating between competing interests is a routine part of every manager's work experience. In any situation, whether you’re
Competencies Addressed:
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Time Management |
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| Dates Offered: April 7-8, 2009 | September 15-16, 2009 | |||
| $1100 | $995 (2 or more registrants / same dates & organization) | |||
| Studies show that we are working harder and more hours than ever. What they don’t show is that sometimes we aren’t working very smart, especially where time is concerned. Organizations have four primary assets: money, people, equipment, and time. Time is the most elusive, yet managing it efficiently is critical to personal and organizational success. This program teaches how to work smarter, not harder. Research shows that poor time management is one of the leading causes of stress. This hands-on program is about getting control of our time so we can accomplish the most important things, have lower stress levels, and increase personal and organizational productivity. Read more Competencies Addressed:
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Open Enrollment Courses
Mid-Level Management Programs
Communication Strategies for Improving Performance |
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| Dates Offered: March 24-26, 2009 | August 11-13, 2009 | November 17-19, 2009 | ||||
| $1690 | $1520 (2 or more registrants / same dates & organization) | ||||
Strong communication skills are vital for improved performance in individuals, groups, and organizations. In today’s rapid
Competencies Addressed:
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Strategic Thinking and Analysis |
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| Dates Offered: March 3-5, 2009 | September 8-10, 2009 | |||
| $1690 | $1520 (2 or more registrants / same dates & organization) | |||
| Managers spend so much time coping with the day-to-day operations that they can fail to grasp the larger organizational goals. This natural tendency prevents managers from making decisions that are in the company’s larger and best interests. Managers must be able to assess how decisions and a unit’s performance, fit into the “big picture” of an organizations goals and objectives. This program focuses on the integration and coordination of operations, marketing, and finance that are paramount to running a business unit. You will gain skills in understanding and anticipating future market conditions, developing long-range strategies, and making multi-year financial projections, all of which enhance the quality of managerial decisions. Case studies and exercises will be used to provide hands-on strategic thinking and analysis experience. Read more Competencies Addressed:
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Finance for the Non-Financial Manager |
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| Dates Offered: May 26-28, 2009 | October 27-29, 2009 | |||
| $1690 | $1520 (2 or more registrants / same dates & organization) | |||
| Corporate restructuring has resulted in broadened responsibilities for many managers. Consequently, financial concerns are an increasing part of the equation, even for those who don’t have a financial background. With today’s increasing emphasis on quantitative measurement of performance, it is virtually imperative that all managers understand the basics of financial analysis. Participants are taught how to evaluate quantitative data and incorporate it into the decision-making process. Read more Competencies Addressed:
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Leadership Through People Skills |
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| Dates Offered: April 6-9, 2009 | August 3-6, 2009 | December 7-10, 2009 | ||||
| $2800 | $2520 (2 or more registrants / same dates & organization) | ||||
Strong interpersonal skills are an essential component of successful leadership. Managers must coach people to improve their
Competencies Addressed:
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Advanced Negotiation |
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| Date Offered: June 23-24, 2009 |
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| $1690 | $1520 (2 or more registrants / same dates & organization) | |||
| Whether dealing with suppliers, demanding customers, or internal company dynamics, successful negotiating is more than pulling tricks out of a bag. Although certain tactics are more effective than others, negotiations are a framework of bargainer characteristics (such as listening ability) and situational factors (power differences) combining to influence the negotiation process (persuasion), which produces a certain outcome (profits, future deals). The advantage goes to the negotiator who has a plan and is always aware of where he or she is in the negotiation process. In this "MBA-level" skill-building workshop, participants will learn how to successfully manage the negotiation framework. Negotiation by nature is experiential - the course includes case discussions and simulations in a broad range of contexts, as well as negotiation skill assessment and improvement tools. This program is for the individual who has experience in negotiation but wants to take it to a higher level. Read more Competencies Addressed:
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High Performance Coaching |
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| Dates Offered: May 12-13, 2009 | October 13-14, 2009 | ||||
| $1690 | $1520 (2 or more registrants / same dates & organization) | ||||
High Performance Coaching is a two-day program for managers and leaders that assists them in the strategic skill of coaching.
Competencies Addressed:
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Business Acumen and the Balanced Scorecard |
| Dates Offered: August 25-26, 2009 |
| $1690 | $1520 (2 or more registrants / same dates & organization) |
| The Balanced Scorecard is a widely used concept which helps managers at all levels monitor results in their key areas. The Balanced Scorecard process was launched from an HBR article entitled "The Balanced Scorecard – Measures That Drive Performance" and later by the best-selling book The Balanced Scorecard: Translating Strategy into Action. There’s nothing new about using key measurements to take the pulse of an organization. What’s new is the process of broadening the scope of the measures to include four key performance areas: 1. Financial Performance; 2. Customer Knowledge; 3. Internal Business Processes; and 4. Learning and Growth. The Balanced Scorecard allows for the monitoring of present performance but also tries to capture information about how well the organization is positioned to perform well in the future. The Balanced Scorecard has proven equally effective for corporations, nonprofits, and governmental agencies. In this two-day program you will learn how to apply the basics of the Balanced Scorecard to your organization or operation and also how to adapt the system to fit your specific needs. Some of the benefits of using the Balanced Scorecard: • Focusing the whole organization on the few key things needed to create breakthrough performance • Helping to integrate various corporate programs, such as quality, re-engineering, and customer service initiatives • Breaking down strategic measures to local levels so that unit managers, operators, and employees can see what’s required at their level to roll into excellent performance overall. |